Greymouse is the pioneer and reputable BPO operating in Fiji and Philippines
We deliver Managed IT services and Virtual Assistants in various business processes and Co-location facilities to the world, 24x7.
We are dedicated to providing professional managed services and project delivery for our clients. We are committed to customer service, technology and to building a community of liked minded individuals. Our client is a security business. This role requires analyst support for their day-to-day functions. This may include providing first line of response to IT security incidents and events reported internally, through SOC platform and customers, performing SOC’s services to its customers within the SLA , to be the center of excellence for IT security knowledge by taking part on R&D to name a few.
1. Security Analyst
Apply now if you have:
- Degree or equivalent in Information Technology
- Excellent phone manners and customer service attitude
- CEH or Equivalent
- 1 – 2 years experience in clients & ISP support
- SSCP, CISSP, CISA, CCNP, MCSA, CCNA, MS 500, AZ 500, SC 900 (Highly desirable Certifications (1 or more of)
- Demonstrated ability with Microsoft Security Stack
o Microsoft Defender.
o Microsoft Sentinel (KQL skills required).
o AZ-500 & MS-500 certifications highly desirable.
- Zero day notifications and response experience.
- Secondary tech requirements:
o Palo Alto and Checkpoint
o Meraki
- ITSM – Cherwell
- ITIM/RMM – N-Central
Key Personal Attributes:
- A general market understanding of key technologies and their role in overall ICT solutions
- A strong sense of ownership – responsible, self-motivated, pro-active and a disciplined approach to work
- Excellent prioritisation, diagnosis and root cause analysis skills
- Strong problem-solving skills
- Demonstrated initiative, autonomy, adaptability, maturity and sound judgment
- A natural flair for customer service.
- Excellent communication skills
- Attention to detail
- The ability to work autonomously and as part of a team
- Strong analytical skills and able to collate and interpret data from various sources
- Be punctual to the assigned roster and maintain a healthy attendance
Outcomes:
- Manage customer expectations and ensure stakeholders are notified of progress of cases
- Perform health checks and run periodic reports on client environments as required.
- Perform incident response to security breaches, alerts received via e-mail, phone or via SOC sensors/SIEM
- Perform vulnerability assessments & mitigation, pen testing, threat modelling, log correlation and reporting
- Perform digital evidence collection, co-relation and analytics to provide expert observations and recommendations during systems and network incidents
- Perform malware analysis using advanced techniques (static and dynamic analysis) and prepare a comprehensive report
- Research on latest threats and develop solutions to mitigate threats
- Update and maintain Athena articles related to customer account the engineer is assigned to
- Be conversant of all services offered and its features, in the event of an opportunity to take the lead in sales
- Install/configure SOC sensors and manage the SOC operations platform
- Be punctual to the assigned roster and maintain a healthy attendance
- Co-ordinate requests between technical teams and other support functions
- Undergo continuous improvement in communication skills and talent development programmes
- Manage case SLA’s on the analyst’s queue and the team the analyst is assigned to
- Escalate cases which require advanced technical troubleshooting via the recommended procedure
- Maintain phone etiquette as per Clients standards
- Attend technical training sessions and host sessions for knowledge sharing & talent development
If you think you have the aptitude, drive, discipline and ambition to work at an international level, please apply with your resume ONLY for the position above to jobs@greymouse.com.au by the 22nd July 2022.
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